Why Isn't Your Product Suitable For Those Who Are Pregnant Or Under 15 Years?

As per Food Standards Australia And New Zealand (FSANZ) guidelines, a majority of Botanika Blends products are considered “ Supplementary Sports Food “ due to certain ingredients we use such as amino acids (l-glutamine for example), proteins and the associated health claims we make such as “protein to assist with muscle growth". For this reason, FSANZ recommend that Botanika Blends and any business following the food law should place a warning which states “ Not suitable for children under 15 years or pregnant women: should only be used under medical or dietetic supervision“. Whilst we believe our products are completely safe for all, we have no idea of who is purchasing our product/s or their dietary requirements nor can we control how consumers will use the product/s. Therefore, we feel a lot more comfortable to place this warning on our label in an effort to be responsible and follow the laws set out. We always suggest consumers check with their qualified health care professional to evaluate if our products are suitable for their use 


What Does 'Natural Flavours' Mean?

Natural flavours are preparations that contain flavouring substances from natural materials of plant or animal origin. Such material may be unprocessed, or processed for human consumption by traditional food-preparation processes (eg, drying, torrefaction (roasting) and fermentation). Natural flavouring complexes include the essential oil, essence, or extractive, protein hydrolysate, distillate, or any product of roasting, heating, or enzymolysis. All of our natural flavours are completely vegan and allergen free. Due to sensitive intellectual property, we do not declare what flavour names we use in our products to protect our formulations from being replicated. As per Food Standards Australia and New Zealand we are only required to state Natural Flavour/s on our ingredients and all flavours we use are safe for food use. Natural flavours are considered different to artificial flavours, we do not use artificial flavours in our products. Check out our link below for more information 

I Am Looking For More Information On FODMAP Friendly Products. Can you help?

Given the nature of the FODMAP diet, it would be best to seek advice and approval from a health care professional such as a nutritionist or your local GP for best information that suits your body and diet specifically. Thanks for your understanding


Where Do I Find My Points Balance?

First you’ll need to sign into your account. You can do this by clicking the rewards icon at the bottom right hand side of our page, and following the prompts from there. Once you are signed in, use the same rewards icon to find the balance of your Botanika Bucks 

How Can I Redeem My Botanika Bucks? 

Once signed in, click on the rewards icon at the bottom right hand side of the screen and select “All Rewards”. From here, select the reward you wish to redeem and hit the “Redeem” button. You will now be given a unique discount code to use at the checkout for the reward to be applied! Please note, only one discount code can be allocated per customer order .. so please consider this before redeeming! 

It's My Birthday! How Do I Redeem My 200 Birthday Points? 

Our rewards system requires you to put in your birthday details 30 days prior to the date. This is to deter people from putting in fake details to gain instant points! Our systems let us know when Birthdays are added and if they are changed. If you are having issues with this, or have missed out, just drop our amazing support team an email. Thank you for your co-operation! 

I Had To Cancel And Refund My Order. What Happens To My Points?

If you place an order with us and request to cancel and refund it, the points will be refunded also. Unfortunately we cannot gratify points to cancelled orders otherwise we could all cheat the system for free stuff! As amazing as that would be, we would love to continue being a profitable and fair business. Thanks for your understanding! 

I Already Have An Account, Do I Need To Sign Up Again? 

No, you are already signed up to our rewards program! We implemented this rewards program in May 2020 and any purchase you make after this time should accumulate Botanika Bucks. If you are concerned about your points balance, please get in touch with us ASAP and we can assist you 

Can I Use Another Code When Redeeming My Botanika Bucks?

Unfortunately because of the way our rewards system utilises the discount code field at the checkout, there is no way to put in an additional affiliate code. We have made rewards that can be claimed up to $100 off, so our suggestion would be to save them up to a point that grants a better discount than the affiliate code you intend on using 

I Have Redeemed A Reward Code, But Changed My Mind. Can I Revert This? 

If you have redeemed a reward code and decided you would rather save them last minute, no worries! Just shoot us an email at hello@botanikablends.com.au and we can jump into the system to undo this for you. Please allow 24-48 hours for our support team to look after you