Where Do I Find My Points Balance?
First you’ll need to sign into your account. You can do this by clicking the rewards icon at the bottom right hand side of our page, and following the prompts from there. Once you are signed in, use the same rewards icon to find the balance of your Botanika Bucks
How Can I Redeem My Botanika Bucks?
Once signed in, click on the rewards icon at the bottom right hand side of the screen and select “All Rewards”. From here, select the reward you wish to redeem and hit the “Redeem” button. You will now be given a unique discount code to use at the checkout for the reward to be applied! Please note, only one discount code can be allocated per customer order .. so please consider this before redeeming!
It's My Birthday! How Do I Redeem My 200 Birthday Points?
Our rewards system requires you to put in your birthday details 30 days prior to the date. This is to deter people from putting in fake details to gain instant points! Our systems let us know when Birthdays are added and if they are changed. If you are having issues with this, or have missed out, just drop our amazing support team an email. Thank you for your co-operation!
I Had To Cancel And Refund My Order. What Happens To My Points?
If you place an order with us and request to cancel and refund it, the points will be refunded also. Unfortunately we cannot gratify points to cancelled orders otherwise we could all cheat the system for free stuff! As amazing as that would be, we would love to continue being a profitable and fair business. Thanks for your understanding!
I Already Have An Account, Do I Need To Sign Up Again?
No, you are already signed up to our rewards program! We implemented this rewards program in May 2020 and any purchase you make after this time should accumulate Botanika Bucks. If you are concerned about your points balance, please get in touch with us ASAP and we can assist you
Can I Use Another Code When Redeeming My Botanika Bucks?
Unfortunately because of the way our rewards system utilises the discount code field at the checkout, there is no way to put in an additional affiliate code. We have made rewards that can be claimed up to $100 off, so our suggestion would be to save them up to a point that grants a better discount than the affiliate code you intend on using
I Have Redeemed A Reward Code, But Changed My Mind. Can I Revert This?
If you have redeemed a reward code and decided you would rather save them last minute, no worries! Just shoot us an email at email@example.com and we can jump into the system to undo this for you. Please allow 24-48 hours for our support team to look after you