General FAQ's

Product Information

Everything you need to know about what’s inside our products and how they fit into your lifestyle.

Yes! All Botanika Blends products are proudly vegan and plant-based.
Our range is gluten and dairy-free. Always check individual product pages for any additional allergens.
We only use natural sweeteners such as stevia and monk fruit. No artificial nasties here!
Never. Our products are non-GMO and made with 100% natural ingredients – no artificial colours, flavours or preservatives.
Where possible, we use some certified organic ingredients. Quality and sustainability matter to us.
Some of our products are suitable for low-carb or FODMAP diets. We recommend consulting your dietitian for personalised advice.

We know you're keen to receive your order—here’s what to expect when it comes to shipping and tracking.

Processing takes 24–48 hours (Mon–Fri). Delivery estimates:

• Standard (AusPost): $12.50 – 4–10 business days

• Express (StarTrack): $15.95 – 2–3 business days

• Free Shipping over $120 AUD

• International (DHL Express): 5–14 business days (rates vary)
Yes – via your tracking email or the AusPost App using your order email.
We sure do! We currently deliver to New Zealand, the US, Canada, Singapore, Hong Kong and more.
Public holidays, high volumes, or carrier issues can cause delays. Check your tracking or contact us for help.
We can’t guarantee exact times, but AusPost provides estimated dates in their app.
We always pack your goodies with care, but if something goes wrong in transit, we've got your back. If your parcel arrives damaged or doesn't show up at all, please contact our customer service team with photo evidence (if applicable) and your order number.

Questions about your order, account or updates? You’re in the right place.

Contact us ASAP – if your order hasn’t been packed, we’ll do our best to update or cancel it.
We’ll fix it! Let us know your order number and we’ll either resend the item or offer a solution quickly.
If the parcel hasn’t been sent yet, yes – just reach out. Otherwise, use the AusPost app to redirect.
You can only apply one discount code per order. Gift cards, however, can be stacked at checkout.
Yes – sign up using the same email, and your past orders will link automatically.
Simply log in to your Botanika Blends account and head to the ‘My Orders’ section. There you’ll find a complete list of your past purchases, including order numbers, dates, and tracking links. If you checked out as a guest, you can still access past orders by registering an account with the same email you used during purchase.

Smooth and secure—here’s everything you need to know about paying for your order.

We accept:

• Visa & Mastercard

• PayPal

• Afterpay (AU)

• Google Pay & Apple Pay
Double-check card details or contact your bank. Try another method if needed.
Absolutely. We use encrypted technology to protect your personal and payment data.

Not quite right? Here's how to return or exchange your items with ease.

Returns accepted within 14 days for unused, unopened items. For faulty or incorrect products, we’ll cover shipping and sort it fast.
Contact us within 14 days. You’ll be given return instructions, and we’ll ship your replacement once the item is received.

CRAFT BY NATURE 🌏 POWERED BY PLANTS 🌱

Looking to stock Botanika Blends or score a sweet deal? Here’s how.

Your well-being matters to us. Here's what to know before using our products.

Most of our range is safe – but we recommend checking with your healthcare provider, especially when using sports supplements.
Our products are not designed for children under 15. Always consult a medical professional before giving supplements to kids.

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